Startek® Named a Leader in US ISG Provider Lens™ Quadrant Report for Contact Center – Customer Experience Services 2022 | New
DENVER–(BUSINESS WIRE)–October 19, 2022–
Startek ® (NYSE:SRT), a global provider of customer experience (CX) solutions, today announced that it has been recognized as a leader in social media CX services and a rising star in the areas of ‘AI and analytics and work-from-home services in the United States. ISG Provider Lens™ Contact Center Quadrant Report – 2022 Customer Experience Services.
“CX is an area of growing importance to brands across the United States,” said Bharat Rao, Global CEO of Startek. “The past 24 months have seen unprecedented changes for organizations, both in ways of working and in customer expectations. Startek prides itself on anticipating customer needs and this recognition demonstrates that we are at the forefront of delivering world-class experiences in today’s hybrid world. We are thrilled to be recognized by ISG as a leader in social media, AI and analytics and working from home in the United States. »
- Social Media Customer Experience –The ability to analyze large volumes of transactions and intelligently scan thousands of websites to identify business opportunities in real time is highlighted as a strength of Startek by ISG (Information Services Group). Through LISA, Startek seamlessly integrates with clients’ CRM and chatbot platforms to create a collaborative, customizable, and customer-centric solution that delivers digital brand engagement.
In recognition of Startek as a leader in social media CX services, Dr. Kenn Walters, Global Principal Analyst and Executive Advisor, ISG observed, “Startek has a robust suite of tools, processes and methods to enable providing CX social media. Startek is social media agnostic. He monitors and responds across an array of social media channels via a wide range of proprietary software, leveraging his experience in social media marketing and support tools.
- AI and analytics – Startek uses analytics to shape relationships, scale businesses, predict behaviors, categorize customers, and augment customer experience. His full suite of solutions generates business intelligence allowing organizations to determine what to act on and how.
Recognizing Startek as a rising star in AI and analytics, ISG noted that its “powerful Startek proprietary and partner solutions deliver effective social media CX at scale. Startek is focused on strengthening its virtual and contactless operations by offering omnichannel support, providing advanced AI, using IVR, chatbots and virtual agent capabilities.
- Work at home – The digital, unified and hybrid cloud solution, Startek® Cloud, allows agents to work from anywhere using any device. Startek Cloud includes fully integrated AI as a core feature and AI underpins all methodologies used on Startek Multi-Cloud, making interactions highly responsive, collaborative, virtually connected and future-ready. The platform is a one-stop solution for team members to collaborate remotely, with features like live monitoring, video conferencing, screen sharing, an integrated chat system, and security features.
Recognizing Startek as a rising star in work-from-home services, Dr. Kenn Walters highlighted their “strong capabilities and an advanced portfolio focused on hybrid and WFH solutions. Startek’s smart work-from-home model is highly secure, compliant, flexible, and based on a cloud-enabled virtual office for agents. Data security is one of Startek’s most important strengths with AI-enabled applications. »
ISG is a leading global technology research and consulting firm. The ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services focuses on contact center outsourcing services and related aspects of improving the customer experience. The study aims to understand the needs of companies and the capabilities of suppliers to meet them, providing transparency on the strengths and weaknesses of the suppliers concerned and a differentiated positioning of suppliers by segment.
Download the US ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022 at www.startek.com/ISG-2022-US-quadrant-report.
Startek is a global provider of customer experience (CX) management, digital transformation and technology services technology solutions to major brands. Startek is committed to impacting customers’ business outcomes by improving customer experience and enabling digital and AI across all touchpoints and channels. Operating in 13 countries, Startek has more than 43,000 CX experts serving clients in various industries, including banking and financial services, insurance, technology, telecommunications, healthcare, travel and hospitality, commerce electronics, consumer goods, retail, energy and utilities. . To learn more, visit www.startek.com.
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PUBLISHED: 10/19/2022 08:00/DISC: 10/19/2022 08:03
Copyright BusinessWire 2022.