Kansas man frustrated after sports bet delayed by internet service provider
POTTER, Kan. – A Kansas man said he was unable to place a sports bet from his home in the Sunflower State due to an IP address issue.
Terry Custard has lived in Potter, Kansas for 30 years. All these years he had the same service provider.
He didn’t know his IP address was listed as Kansas City, Missouri, until he went to place a bet last week.
“I thought of Wichita, Topeka,” Custard said, describing a call with his supplier. “You know, why can’t I take them there? And they told me we didn’t have them there.
KSHB 41 contacted the parent company of its service provider and they stated that “the sports betting company may choose to use a third party for IP geolocation, whose information may not be 100% accurate. the supplier they use is out of our control, we would need more time to research the customer’s problem for a possible solution.”
Custard wants to place a bet on the Chiefs before kick-off on Sunday, but with each passing day the odds change.
“I had better chances yesterday,” he said. “I don’t really know what else I can do other than call you guys.”
KSHB 41 has raised concerns with the state. We asked if they were aware of any geolocation issues preventing people in Kansas from placing a bet.
“For the most part, this hasn’t been an issue and we’re hoping we’ll learn a few more along the way (so that) we can work them out,” Kansas Lottery Executive Director Stephen Durrell said. “So far it hasn’t been a very big deal.”
The state it again in its soft launch period.
“If this continually becomes an issue that people in the state cannot place bets on, then we as the owner/operator will absolutely get involved,” Durrell said.
Custard hopes the issues will be resolved before kick-off.
“I’ve seen the Chiefs do good and I’ve seen them flounder and fall,” he said. “Now with Patrick Mahomes we are doing a very good job.”
So good he would bet on it.